Warranty Coverage

Hearivo guarantees that all Hearivo-branded products and accessories—including hearing aids, earplugs, carry cases, and more (collectively referred to as “Hearivo Products”)—as well as any other items sold by Hearivo (“Complementary Products”), are free from defects in materials and workmanship under normal use for one (1) year from the original delivery date (the “Warranty Period”). If a defect covered under this warranty arises during that time, Hearivo will, at its discretion, repair or replace the product with the same or a comparable model at no cost to the original purchaser. “Normal use” refers to use in accordance with the product’s specifications, user manual, and any official guidance provided by Hearivo. Proof of purchase may be required.

Exclusions from Warranty​

Our warranty does not cover non-Hearivo branded products, even if they are sold together with Hearivo Products. It also does not apply to damage resulting from failure to follow our usage instructions. Specifically, the warranty excludes the following (“Warranty Exclusions”):

  • Consumable parts, such as protective coatings, that naturally wear over time unless the wear is caused by a defect.
  • Cosmetic damage, including scratches, dents, and broken plastic, unless caused by a defect.
  • Damage caused by the use of third-party components that do not meet Hearivo’s specifications.
  • Damage resulting from accidents, misuse, abuse, fire, or other external causes.
  • Damage from use that does not follow Hearivo’s published guidelines.
  • Products that have been modified without written permission from Hearivo.
  • Normal wear and tear or natural aging of the Hearivo Product.

What’s Covered

Products are covered for defects and malfunctions until they are worn out beyond reasonable repair. This refers to the expected lifespan of the product—not the lifetime of the owner. A product is considered at the end of its life when there is significant discoloration, deterioration, or failure of key components due to prolonged use.

Obtaining Warranty Service​

Please contact our customer service team with your order number and a detailed description of the issue. To receive warranty service, you’ll need to follow our procedures and respond to any diagnostic questions we provide.

Remedies in Case of Warranty Breach​

Hearivo may, at its discretion:

  • Repair the product using new or previously used genuine parts that have been tested and meet Hearivo’s quality standards,
  • Replace the product with the same model, or—if you agree—with a model that offers the same or very similar features (such as a different color or an updated version), made from new and/or tested previously used genuine parts,
  • Offer a replacement product of equal value, with your consent, if the original model is no longer available, or
  • Provide a refund of the original purchase price.

This warranty is considered a Limited Warranty under the Magnuson-Moss Warranty Act.

Warranty Service Options​

Mail-In Service: If your product qualifies for mail-in service, we’ll provide prepaid shipping labels along with packaging instructions.

DIY Parts Service: In some cases, we may send you the necessary parts and instructions to repair your Hearivo product yourself. A credit card authorization may be required, and you must follow the return instructions to avoid being charged.

Service options and availability may vary by country. You may be responsible for shipping and handling fees if the product cannot be serviced in its current location. If you request service outside the country of original purchase, you are responsible for complying with all applicable import/export laws and for paying any related duties or taxes. Hearivo reserves the right to change the service method offered and determine your product’s eligibility for specific service options.

Limitation of Liability​

To the fullest extent allowed by law, Hearivo is not liable for any indirect, incidental, or consequential damages resulting from a breach of warranty or other legal claims. This includes, but is not limited to, loss of use, income, profits, business opportunities, data, or goodwill. However, this limitation does not apply to claims involving personal injury or to legal responsibilities arising from gross negligence or willful misconduct.

General

If any term is deemed illegal or unenforceable, the remaining terms will remain in effect. This warranty is governed by the laws of the country where the purchase was made.​

For any questions or to initiate a warranty claim, please reach out to our customer service team.